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James R. Donnelly
7135 Chesterton Lane — Indianapolis, IN 46237 — jim@donnelly.net — 317-507-0117
Qualifications Profile
Solutions-oriented, technically sophisticated Network Administrator/Desktop Support person with extensive hands-on and managerial experience in systems/network installation, analysis, maintenance, administration, troubleshooting, training, law firm applications, and technical support.
- In-depth knowledge of system/network technologies, architectures and platforms, with the ability to apply them to the strategic benefit of the organization.
- Proven ability to successfully streamline, optimize, and maintain system/network functionality performance, and recoverability in mission-critical environments.
- In-depth knowledge of existing technical support methodologies, with the ability to apply them in the attainment of performance goals.
- Tenacious, quick-thinking problem solver with the ability to correlate diverse, incomplete, or contradictory information to produce rapid results.
System/Network Administration / Project Management / Team Leadership
Technical Support / Problem Resolution / System Strategy and Implementation
Technical Proficiencies
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Certifications:
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Microsoft Certified Systems Administrator, A+, Certified Novell Administrator, Dell Certified Systems Expert, Compaq ACT, Certified SonicWall Administrator
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Platforms:
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Windows XP/2000, Windows NT/2000/2003 Server, Exchange Server
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Tools:
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MS Office, Citrix, DocsOpen, Interwoven, Active Directory, MLS, NetWare 5 & 6, GroupWise 6, ProSystems, Juris, Pattsy, CaseMap, Blackberry
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Professional Experience
Helpdesk Support Analyst, Somerset CPA’s, Indianapolis, IN 2006 – 2009
Handled administration of corporate network for large accounting office, with additional responsibility for desktop application support, network printer routing, system backups, network deployment, hardware, software, and network server troubleshooting/configuration.
Key Achievement: Deployed multiple hardware upgrades.
IT Consulting/Field Engineer, Independent Contractor, Fort Myers, FL & Indianapolis, IN 2004 – 2006
Provided diverse technical services and support for law firms, banks, retail operations, and real estate companies, including desktop application support, network deployments, application training and troubleshooting, and configuration of POS systems, hardware, software and network servers. Perform comprehensive need analyses, and recommend appropriate technical solutions.
Key Achievement: Assisted in system migration to VoIP phone system for law firm, and Active Directory migration for real estate company.
System Support Analyst, Middleton Reutlinger, PC, Louisville, KY 2002 – 2004
Handled administration of corporate network for mid-sized law firm, with additional responsibility for desktop application support, network printer routing, system backups, network deployment, database administration, application training, and hardware, software, and network server troubleshooting/configuration.
Key Achievement: Migrated entire office from Office 97/WordPerfect 8 to Office XP/WordPerfect 11 & Windows 98 to Windows XP.
Novell Support Engineer, Verifone Corporation, Louisville, KY 2001 – 2002
Held responsibility for implementation and administration of large corporate network, in addition to installation of remote management software. Played key role in integration and conversion of Hewlett-Packard WAN, routing network printers, daily network administration duties, and management of corporate system backups. Directed network deployment projects, established global network links, and performed troubleshooting and configuration of hardware, software, network and communication systems.
Key Achievement: Managed plant shutdown and office move to new location.
Field Systems Engineer, Compucom Systems, Louisville, KY 1997 – 2001
Handled installation and configuration of PCs for large corporate accounts, including hardware/software installation and troubleshooting, routing network printers and establishing network links.
Key Achievement: Carried out multiple projects on mass volume basis; participated in client acquisition process
Prior experience as Senior Sales Representative/Market Manager for PacTel/Airtouch Cellular, Toledo, OH/Louisville, KY, 1988 – 1996
Education and Training
Associate of Science Degree in Computer Science – Indiana University, New Albany, IN Computer Information Systems – University of Louisville, Louisville, KY
Courses in Management – University of Toledo, Toledo, OH
Courses in Political Science – Eastern Kentucky University, Richmond, KY
Community Involvement
Autism One, Co-Director, 2001-2007
FEAT of Louisville, Vice President, 2000-2003
Autism Society of Kentuckiana, Board Chairman, 2002-2004
Autism Speaks, Indiana Chapter Chair, 2007-Present
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